Frequently Asked Questions (FAQ)
Q: Who can stay at The Children’s Inn at NIH?
A: Patients enrolled in pediatric protocols at the National Institutes of Health who are 25-years-old or younger, and their families, are eligible to stay at The Children’s Inn.
Q: How can I book a reservation to stay at The Inn?
A: If this is your first visit to The Children’s Inn, an NIH Clinical Center representative must submit a referral form for a patient/family’s first visit before the family can stay at The Inn. The medical team will then send a referral form to The Inn.
If you are a returning resident, you may make your reservation online or call us at 800-644-4660.
Q: How much does it cost to stay at The Inn?
A: There is no charge for families to stay at The Inn.
Q: What time should I plan to arrive?
A: Residents may come to The Inn no more than 24 hours before their FIRST appointment and may stay no longer than 24 hours after their final clinical appointment. For international residents, it is 48 hours before and after their appointments. New families should try to be at The Inn no later than 7:00 p.m. on the day they are scheduled to arrive to receive an orientation tour of The Inn.
Q: What time does The Inn close?
A: The Children’s Inn never closes. We operate 24 hours a day, 7 days a week. A Manager on Duty (MOD) is always onsite and available to answer questions and assist you with anything you need.
Q: Is The Inn ever full?
A: Yes. Due to the high demand for rooms, The Inn can become full. Families are encouraged to make reservations as soon as they know their child’s appointment date to prevent the chance of The Inn being full.
Q: What happens if I call to make my reservation and The Inn is already booked?
A: If The Inn is full, families are referred to their social worker, who will assist in making alternative arrangements.
Q: Does The Children’s Inn have shuttle service?
A: Yes. The Children’s Inn shuttle runs Monday through Friday from 7:00 a.m. to 11:49 p.m. On weekends, the shuttle is available Saturday from 7:00 a.m. to 5:00 p.m and Sunday from 9:00 a.m. to 9:00 p.m. Visit the Information for Your Stay page for more detailed information on how to obtain shuttle service while staying at The Inn.
Q: Is food service provided?
A: The Inn does not have a cafeteria or provide in-house food service. However, there are three large communal kitchens where residents may cook their family’s favorite foods. Each kitchen has community refrigerators, stoves, microwaves, dishwashers and “help yourself” pantries with non-perishable food items for all residents to use. Local organizations and community groups donate dinner for the entire Inn several nights each week as well. Learn more about our family dinner program.
Q: How can I get to a grocery store?
A: The Inn provides free shuttle service to local grocery stores four times a week. Residents may sign-up for these trips at our Welcome Desk. Local grocery stores are also metro accessible.
Q: Do you have wireless Internet?
A: Yes, there is wifi throughout The Inn.
Q: Are there TVs in the rooms?
A: There is a television with a DVD player in each sleeping room.
Q: Do I need to bring a stroller/car seat for my child?
A: The Inn has strollers/car seats for families to checkout. Please see the Welcome Desk for assistance.
Q: If I have any questions or concerns regarding my stay, what should I do?
A: You may contact The Children’s Inn at 800-644-4660 or email our Resident Services team at firstname.lastname@example.org.